I am writing to you to thank you for the excellent conversion that you undertook on our property.
As I think you are aware, we obtained a quotation from another large and reputable firm who specialise in this area alongside your own. However, having analysed both in detail and met with you, we decided that we would prefer to work with a local company who knew the specific issues relevant to properties like ours and also had established contacts with local surveyors etc.
I recall that we received a very detailed summary of the works to be conducted with supporting costs. Work commenced on schedule, converting the three basement rooms and hall area into a liveable and usable space.
We found that at every stage of the process you were particularly accommodating of our requests and even when we reached the situation where I decided that we should go back and dig two of the three rooms deeper. Whilst this did set you back over a week, the situation was handled without fuss.
We also worked with your electrician/plumber, Mike Warnock, who we found to be incredibly efficient and meticulous in all of the work undertaken. Not only did you and your team carry out all of the work which you specified you also did a number of smaller jobs to integrate the conversion into the hall area of the property such that the conversion now feels just like an additional floor.
In summary, I can't praise highly enough the standards of workmanship throughout the job. This experience was particularly exemplified by the fact that when I tried to carry out a snagging of the job I couldn't find a single thing which hadn't been done in exactly the way we agreed and to the standards that I would have expected!
You have created a great additional space for us, which all those who have seen have admired. We spend so much time on our new floor we can't imagine how we managed without it! Please pass on my thanks to all of your team, and well done again.